FAQ

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SPA FAQ

To ensure that you and those around you experience the full benefits of RelaxZone, we suggest the following: Arrive early. Arriving late will cheat you of precious minutes of your Spa treatment. Should you arrive late, your treatment will end on time so that the next client isn’t delayed, regardless of how late you start. The RelaxZone environment is one of tranquility and relaxation, so please respect the other guests’ right to privacy and quiet. NO CELL PHONES in the spa or retail area.

PAYMENT INFORMATION

RelaxZone accepts MasterCard, Visa, Debit, cash, Gift Cards. Personal cheques are not accepted. RelaxZone also requires a valid credit card number with expiration to hold all spa reservations. RelaxZone Gift Certificates are available for purchase at the spa or can be purchased online.

SPA RESERVATION & CANCELLATION

RelaxZone strictly adheres to our Spa Cancellation Policy. If you must cancel or reschedule an appointment, as a courtesy to other guests and our therapists, 24-hour notice is required to avoid being charged 50% of the price on all treatments scheduled.

TAX + GRATUITY POLICY

Prices are subject to 13% HST. In appreciation of quality service performed by your RelaxZone practitioner, gratuities are recommended. Tips at RelaxZone average between 10% – 20% of the treatment price. Tips may be given in cash or by credit card at the front desk at check out.

WHAT TO WEAR DURING A SPA TREATMENT

Upon check-in RelaxZone will provide a robe and/or a pair of slippers to all our massage clients. Our practitioners are trained to drape you discreetly and to protect your privacy at all times during your Spa treatment, so being in the buff underneath your robe or on the table is the norm. You may of course wear undergarments if that is more comfortable for you.

PREP FOR YOUR SPA TREATMENT

Arrive 15-20 minutes before your first appointment to allow yourself ample time to check in, change and familiarize yourself with the Spa. We recommend that you shower and steam prior to your treatment. Steaming and showering are essential before any treatment, as the beneficial oils used in treatment are best absorbed through clean skin and softened pores.

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