FAQ
To ensure that you and those around you experience the full benefits, we suggest the following: Arrive early. Arriving late will cheat you of precious minutes of your treatment. Should you arrive late, your treatment will end on time so that the next client isn’t delayed, regardless of how late you start. The environment is one of tranquility and relaxation, so please respect the other guests’ right to privacy and quiet. NO CELL PHONES in our wellness center.
FAQ
We accept MasterCard, Visa, Debit, cash, Gift Cards. Personal cheques are not accepted. Our Gift Certificates are available for purchase at the wellness center or can be purchased by emails.
Our facility strictly adheres to our Cancellation Policy. If you must cancel or reschedule an appointment, as a courtesy to other guests and our therapists, 24-hour notice is required to avoid being charged 50% of the price on all treatments scheduled.
Prices are subject to 13% HST. In appreciation of quality service performed by your practitioners, gratuities are recommended. Tips at our wellness center average between 10% – 20% of the treatment price. Tips may be given in cash or by credit card at the front desk at check out.
Upon check-in we will provide a robe and/or a pair of slippers if needed. Our practitioners are trained to drape you discreetly and to protect your privacy at all times during your wellness treatment, so being in the buff underneath your sheets on the table is the norm. You may of course wear undergarments if that is more comfortable for you.
Arrive 15-20 minutes before your first appointment to allow yourself ample time to check in, fill out health history form, change and familiarize yourself with our facility.